Shipping & Return
1：Which transport methods do you offer?
We have warehouses all over the world, providing DHL Express, USPS, Canada Post, and other transportation methods.
According to your country, you will be given a relatively close shipping location.
The United States, Canada, France, the United Kingdom, Germany, Italy, Spain, Australia, Japan these countries need 5-10 days to arrive, other countries need 10-20 days
2：How can I track my order?
When you complete the purchase, we will provide you with an order number (to send you the order number via email), you can query this website based on this order number at https://t.17track.net Logistics information
3：How much is the shipping cost？
As long as the order is over $15, the shipping is free（Free shipping on holidays） If the order does not exceed $15, the shipping is $10 for worldwide。 Some remote countries and regions need to charge 10-30 US dollars for transportation fees (shown on the checkout page)
Note: If you want to buy in bulk, please check the customs policy of your country before buying. We don't include customs clearance and you need to clear it yourself. If the goods are returned because they cannot be cleared, we need to charge the freight for the goods.
Most goods in the United States, Canada, the United Kingdom, France, Italy, Spain, and other European regions don't require customs clearance and will be delivered using local warehouses.
For other countries, please contact us before buying in bulk.
4：How to return the product?
If your goods have quality problems, please contact us at：[email protected]. and provide your order number.
If there is a problem with the product, you can return it within 30 days, we provide a one-year warranty
If you have any questions, you can request a refund on your Paypal or credit card.anytime.
Our goal is to make sure your International buying experience exceeds your expectations. If you have any questions or would like references from our customer base of large institutional, research or university clients, please feel free to contact me anytime at [email protected]
5：How to cancel an order?
If you want to cancel your order, you can contact [email protected].
But please note: if you pay with Paypal, we will refund you the full amount.
If you pay by credit card, the bank will deduct our handling fee, so we will deduct the 3.5% handling fee and refund you the rest.
Due to the impact of Covid 19, logistics will be delayed. It is expected to be delayed for about 3-5 days than usual. If your country or region is closed, we will send you an email to notify you. Please fill in your email when ordering!